Refund policy
Returns & Refunds Policy
Last updated: July 13, 2025
At The Lush Leaf, we are committed to providing you with healthy plants and high-quality seeds, carefully packaged for safe delivery. Due to the inherent perishable and seasonal nature of our products, our returns and refunds policy is designed to be fair, transparent, and reflective of these unique characteristics.
1. Our 7-Day Satisfaction Guarantee
We offer a 7-day return and replacement policy. This means you have 7 calendar days from the date you receive your item to initiate a return or request a replacement.
To be eligible for a return, your item must be in the same condition that you received it: unused, unplanted (for live plants), and in its original packaging. A valid receipt or proof of purchase is also required.
2. How to Initiate a Return or Report an Issue
To begin a return request or report an issue, please contact us within 7 days of delivery at:
Email: hello@thelushleaf.com
To help us process your request efficiently, please include the following information in your email:
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Your order number
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A clear description of the issue
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Essential: Clear photographic evidence of the item and its original packaging, especially if the item arrived damaged or incorrect.
Upon approval of your request, we will provide detailed instructions on how and where to send your item, if applicable. Please note that items returned without prior authorization cannot be accepted.
3. Specific Conditions for Live Plants & Garden Goods
Given their delicate and perishable nature, we generally do not accept returns or exchanges for live plants unless one of the following conditions is met:
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Incorrect Item Delivered: You received a plant variety that differs from your order.
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Significant Transit Damage: The plant arrived with damage beyond normal shipping stress. This includes, but is not limited to, snapped stems, severe root rot, or the plant being entirely dead upon arrival.
Important Considerations for Live Plants:
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Reporting: All issues must be reported within 7 days of delivery with comprehensive supporting photographs.
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Evaluation: We will carefully evaluate your claim and offer a fair resolution, which may include a full refund, store credit, or a replacement, at our discretion.
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Normal Transit Stress: Minor cosmetic imperfections such as slight soil displacement, a few lost leaves, or temporary wilting are common during shipping and do not typically qualify for a return or refund. These are often signs of transit stress from which the plant will recover with proper care.
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Customer Care: Plants that show signs of neglect after delivery, have been left unattended in packaging for extended periods, or have been exposed to extreme temperatures due to customer handling may not be eligible for return or refund.
4. Specific Conditions for Seeds
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Eligibility for Return: Unopened seed packets, still in their original, untampered, and sealed packaging, are eligible for return within 7 days of delivery. Proof of purchase is required.
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Non-Eligible Seeds: Opened seed packets or seeds that have been sown are not eligible for return or refund.
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Incorrect Variety: If you received the incorrect seed variety, please notify us within 7 days of delivery. We will promptly offer a replacement or a full refund.
5. Exchanges
We currently do not offer direct exchanges. If you wish to receive a different item, please initiate a return for your original purchase (if eligible). Once your return is accepted, you may then place a new order for the desired item.
6. Non-Returnable Items
For hygiene, safety, and logistical reasons, we cannot accept returns for the following:
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Perishable goods that are not damaged or incorrect (e.g., healthy live plants).
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Opened or sown seed packs.
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Custom or special order items.
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Gift cards.
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Items explicitly marked as "final sale."
7. Refunds
Upon receipt and inspection of your returned item, or after evaluating your claim for damaged/incorrect items, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed promptly to your original payment method within 10 business days. Please be aware that your bank or credit card provider may require additional time (typically 3-5 business days) to post the refund to your account.
Delayed or Missing Refunds: If more than 15 business days have passed since your refund was approved and you have not received it, please first check your bank account again, then contact your credit card company or bank. If the issue persists, please reach out to us at hello@thelushleaf.com or call us at +1-917-768-0029, and we will investigate further.